Privacy Policy

1. Information We Collect

We collect only the information needed to help you care for your pets:

• Account information — name, email address, and password used to create and secure your account.
• Pet information — details you add about your pets, such as name, species, breed, birthday, weight, vaccines, medications, grooming, and care notes.
• Reminder & activity data — schedules, reminders, and care logs you create inside the app.
• Payment information — when you subscribe or make a purchase, payment is handled by trusted providers (such as Stripe or GCash). We do not store full card numbers on our servers.
• Device & usage data — basic technical information like browser type, device type, and how you interact with the app, used to keep the Service secure and improve performance.

2. How We Use Your Information

We use the information you provide to:

• Operate, maintain, and improve Suzzy Ai.
• Send reminders, notifications, and important account messages.
• Personalize your dashboard, pet records, and Ai suggestions.
• Process subscriptions and payments.
• Protect your account from misuse, fraud, or unauthorized access.
• Respond to your support requests and feedback.

3. How We Share Information

We do not sell your personal information. We only share data with trusted service providers that help us run Suzzy Ai — for example, secure hosting, authentication, payment processing, email delivery, and notifications. These providers are only allowed to use your information to deliver services on our behalf.  We may also disclose information if required by law, to protect the safety of users or pets, or to defend the legal rights of Suzzy Ai.

4. Data Storage & Security

Your information is stored on secure cloud infrastructure with industry-standard safeguards, including encryption in transit and access controls. While we work hard to protect your data, no online service can guarantee absolute security. Please use a strong password and keep your account credentials private.

5. Your Choices & Rights

You are in control of your information. You can:

• Update your account details and pet records at any time inside the app.
• Adjust your notification and reminder preferences.
• Ask us to delete your account and associated information.

​

6. Cookies & Similar Technologies

Suzzy Ai uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used so we can improve it. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

7. Children’s Privacy

Suzzy Ai is intended for adult pet parents. We do not knowingly collect personal information from children under the age of 13 (or the minimum age required in your country). If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we remove or anonymize your personal information, except where we are required to retain certain records for legal, accounting, or security reasons.

9. International Users

Suzzy Ai is available to pet parents around the world. By using the Service, you understand that your information may be processed in countries other than your own, where data protection laws may differ. We take steps to ensure your data remains protected wherever it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time as Suzzy Ai evolves. When we do, we will update the “Last updated” date above. Continued use of the Service after changes are posted means you accept the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through the support options inside Suzzy Ai. We’re always happy to help.