Terms & Conditions

Welcome to Suzzy Ai. By accessing or using our website, application, or any related services (collectively, the “Service”), you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before using Suzzy Ai.

1. About Suzzy Ai

Suzzy Ai is a digital companion designed to help pet parents stay organized with vaccine reminders, medication schedules, grooming routines, and important pet care records. Suzzy Ai is not a veterinary service and does not provide medical advice, diagnosis, or treatment. Always consult a licensed veterinarian for any health-related decisions about your pet.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and use Suzzy Ai. By using the Service, you confirm that you meet these requirements and that all information you provide is accurate and complete.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorized access or use.

4. Use of the Service

You agree to use Suzzy Ai only for lawful purposes. You will not:

• Misuse, interfere with, or attempt to disrupt the Service.
• Upload harmful, misleading, or unlawful content.
• Attempt to access accounts, data, or systems that do not belong to you.
• Use the Service to harm animals, people, or third-party systems.

5. Pet Information & Reminders

Suzzy Ai helps you organize your pet’s wellness information. Reminders, schedules, and suggestions are provided as helpful tools — not as guaranteed medical instructions. You remain solely responsible for your pet’s health, treatments, and care decisions.

6. Subscriptions & Payments

Some features require paid subscriptions or additional pet purchases.

By purchasing, you authorize the selected payment method, subscriptions may renew unless cancelled and additional pet purchases inherit the parent subscription validity period. Prices may change in the future with notice.

Certain payment methods (such as GCash/manual verification) may require manual approval before premium access or additional pet slots are activated.

Users may cancel subscriptions according to the cancellation settings available in the platform.

7. Intellectual Property

All content, design, branding, and software that make up Suzzy Ai are owned by Suzzy Ai or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service without prior written permission.

8. Your Content

You retain ownership of the information and content you add about your pets. By using the Service, you grant Suzzy Ai a limited license to store, display, and process that content solely to operate and improve the Service for you.

9. Privacy

Your privacy matters. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

10. Service Availability

We work hard to keep Suzzy Ai reliable, but we cannot guarantee that the Service will always be available, uninterrupted, or error-free. We may update, modify, or temporarily suspend parts of the Service to improve performance, add features, or perform maintenance.

11. Disclaimer

Suzzy Ai is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Suzzy Ai does not replace professional veterinary care.

12. Limitation of Liability

To the maximum extent permitted by law, Suzzy Ai and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or pet-related outcomes arising from your use of the Service.

13. Termination

You may stop using Suzzy Ai at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that harms other users, animals, or the platform itself.

14. Changes to These Terms

We may update these Terms from time to time as Suzzy Ai evolves. When we do, we will update the “Last updated” date above. Continued use of the Service after changes are posted means you accept the updated Terms.

15. Contact Us

If you have any questions about these Terms, please reach out to us through the support options inside Suzzy Ai. We’re always happy to help pet parents feel confident and cared for.